Patients are not the customer
If I were going to name one of the top ten problems with US healthcare this point would be one of those ten. From KevinMd:
And fifth there are the insurers. We are not their customer – our employer is their customer or our government is their customer – but not us. And it shows – by our long waits on the phone, by the complex often hard to understand paperwork and by the frustration when the insurance we thought we had does not cover our latest tests, x-rays or specialist visit.
Indeed we are not the insurer’s customer nor are we the doctor’s customer. The physician is the customer – sort of – of the insurance company. We are mere bystanders. This is hardly the type of contractual relationship we have with our lawyer, architect or accountant.
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